Social Studio


LISTEN TO THE CONVERSATION

Analyze conversations from nearly any source to see what your fans and industry are saying.

 

 

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Multi Channel Support

Speed through every case, from every customer, every time. Easily organize and manage cases from email, phone, Facebook, Twitter, live chat, and the web.

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Agent Console

Work faster with an intuitive interface that brings together requests from every channel, and all the tools agents need to find answers and help customers quickly.

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Productivity Tools

Today’s customer expect instant support. With Desk.com you can automate repetitive tasks and reduce the time agents spend on simple cases so they can spend more time solving complex ones.

 

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Knowledge Base

Consistent, correct answers are always at your agents’ fingertips. It’s easy to update articles so everyone can find the most up-to-date information. Even your customers.

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Business Insights

Speed your decision-making with actionable insights on overall business and support performance. Quickly analyze and improve your entire customer service operation, and check in on your business from any device.

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CSAT Scores

Easily survey customers from within Desk.com to measure customer satisfaction (CSAT), get feedback, and improve your products and services over time. Identify trends and opportunities so you can make every interaction great.

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Customer Health Monitor

Your customers won’t always tell you they’re unhappy. Use recent interactions to anticipate customer sentiment, predict what level of service is needed, and identify customers that need special attention.