Salesforce Consulting Hickory NCNC

Salesforce Knowledge

Our framework uses standard salesforce functionality, including a custom site template from the provided CSS and HTML, Apex Classes, implementing global search, Visualforce Pages for each article type in the Knowledgebase, and custom controllers and extensions for each of the pages, to allow each page to function as desired.

Below is a list of the features our Knowledge Framework provides:

  • Out of the box pages for Home, Search, Categories, Articles
    and Contact Us 
  • Out of the box category based navigation
  • Ready for mobile with out of the box Twitter Bootstrap compliance
  • Ability to customize template to look just like your site configurable via custom settings AND/OR custom objects 
  • Capture page view information to custom object 
  • Capture search terms and results to custom object   
  • Capture user feedback on articles to custom object 
  • Easy to configure case deflection on Contact Us screen   
  • Ability to customize search results 
  • Works with standard Salesforce Knowledge Visual Form Components
  • Supports multiple languages via custom labels and Translation Workbench
  • Embed videos from any site into articles